top of page
Homepage

Terms of Business

 

1. Definitions

​

  • “Company” means ServiceLine Occupational Health Ltd.

  • “Client” means the organisation purchasing services from the Company.

  • “Employee” means the person referred to the Company.

  • “Services” means occupational health assessments, reports, advice, health surveillance, and any other work undertaken by the Company.

  • “Agreement” means the contract formed between the Company and the Client upon acceptance of these Terms of Business.

  • “Working Days” means Monday to Friday, excluding UK bank holidays.

 

2. Scope of Services

 

The company will provide occupational health services as agreed with the client. These may include:

​

  • Management referrals

  • Pre‑employment assessments

  • Health surveillance

  • Fitness‑for‑work evaluations

  • Wellbeing and advisory services

 

All services will be delivered by a suitably qualified and experienced person with reasonable skill, care, and in accordance with professional standards and relevant legislation.

​

Reports arising from management referrals or assessments will be completed and issued within 2 working days of the appointment, unless otherwise agreed in writing.  A period of 5 days prior sight of the report will be offered to the employee.  It is the employee and client responsibility to ensure that a response is sent to the company via the OH data management system to allow for the release for the report to the company.  

 

3. Client Responsibilities

​

The client agrees to:

​

  • Provide accurate and complete information required for the company to deliver services.

  • Ensure employees are informed of referrals and have consented to participation.

  • Provide a safe and appropriate environment for any on‑site assessments.

  • Handle all occupational health reports responsibly and in accordance with data protection requirements.

  • Implement management actions arising from occupational health advice appropriately.

 

4. Fees and Payment

​

  • Fees are charged according to the company’s current pricing schedule or as otherwise agreed in writing.

  • Invoices are payable within 30 days of the invoice date unless otherwise agreed.

  • Interest may be charged on overdue invoices at 4% above the Bank of England base rate.

  • Additional charges may apply for missed appointments or late cancellations as set out in Section 7.

 

5. Confidentiality and Data Protection

​

  • The company processes personal data in accordance with UK GDPR and the Data Protection Act 2018.

  • Clinical information is kept strictly confidential and stored securely.

  • Reports to the client will contain only relevant occupational health information and will not include clinical details without explicit employee consent.

  • The client agrees to handle all reports securely and in compliance with data protection legislation.

 

6. Clinical Independence

​

All clinical opinions provided by the company’s clinicians are independent and based solely on professional judgement. Clinical advice will not be altered to meet managerial or organisational preferences.

 

7. Cancellation and Rescheduling

​

  • Appointments may be cancelled or rescheduled with at least 2 working days’ notice without charge.

  • Appointments cancelled with less than 2 working days’ notice will be charged at 50% of the appointment fee.

  • Appointments cancelled within 24 hours of the scheduled appointment time, or non‑attendance without notice, will be charged at 100% of the appointment fee.

  • The company reserves the right to invoice the client for any costs incurred as a result of late cancellation, including clinician time and reserved clinic space.

 

8. Liability

​

  • The company is not liable for indirect, consequential, or financial losses arising from the client’s use of occupational health advice.

  • The company’s total liability for any claim arising under this Agreement shall not exceed the total fees paid by the client in the preceding 12 months.

  • Nothing in these terms’ limits liability for death or personal injury caused by negligence.

​

9. Termination

​

  • Either party may terminate the agreement with 30 days’ written notice.

  • The client must pay for all services delivered up to the termination date.

  • The company may terminate the agreement immediately if the client breaches these terms or fails to pay invoices.

  • The client agrees that any clinician, adviser, or contractor engaged by the company shall not, for a period of 12 months following their cessation of engagement with ServiceLine Occupational Health Ltd, provide occupational health services directly to the Client or indirectly through another provider.

  • This restriction is intended to protect the Company’s legitimate business interests, including continuity of service, client relationships, and commercially sensitive information.

​

10. Governing Law

​

These Terms of Business are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

11. Variation of Terms

​

The Company may update these Terms of Business from time to time. Clients will be notified of any material changes.

​

12. Acceptance of Terms

​

By engaging with ServiceLine Occupational Health Ltd for any Services, the Client confirms acceptance of and agreement to these Terms of Business in full. This acceptance applies whether Services are requested verbally, in writing, electronically, or through ongoing engagement.

bottom of page